We want you to be completely satisfied with your SlimCider+ purchase. If you're not happy with your order, you may return it within 7 days of delivery for a full refund, subject to the conditions outlined below.
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. However, please note that this right does not apply to sealed goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons.
To be eligible for a return and refund, your item must meet the following conditions:
Important: Due to health and hygiene regulations, we cannot accept returns of opened or used products.
To initiate a return, please follow these steps:
Customers are responsible for paying the shipping costs for returning items, unless the return is due to our error (e.g., wrong item sent, defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
Please note: Depending on your bank or card issuer, it may take an additional 3-5 business days for the refund to appear in your account.
Partial refunds may be granted in the following situations:
The following items cannot be returned:
If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs, at no additional charge to you.
If you haven't received your refund within the stated timeframe:
If you have any questions about our return policy or need assistance with a return, please contact our customer service team. We're committed to ensuring your satisfaction with SlimCider+.